Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
101 Sales & Marketing Ideas for Agencies
Aug 20 2018 // 1. RTSP! Read the Stinkin’ Policy! Don’t guess about coverage. Your prospects and clients depend upon you and your knowledge. When in doubt…read the stinkin’ policy! Too often agents rely upon what...
How Agent and Carrier Relationships Are Changing in a Customer-Centric World
Aug 14 2018 // Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more...
Moonrise, American Family Aim to Boost Customer Engagement, Financial Security
Aug 10 2018 // At first glance, an insurance company’s investment in a staffing company might seem, well, a little off-base. But according to principals at American Family Insurance and its staffing agency subsidiary, Moonrise,...
Aligning Sales and Marketing to Go from ‘Just Dating’ to ‘Happily Married’
Aug 8 2018 // CNA’s Emily Hathcoat launched a sales and marketing therapy session that promised tabloid-worthy confessions. Here is how she set the stage: “If you were to give your marketing and sales teams a relationship...
The Declining Value of Insurance
Aug 6 2018 // Value is a relative term often specific to a given asset. For example, if the price of gold declines from $1,800 per ounce to $1,250 per ounce, as it has, then gold is less valuable. The price of insurance is set to...
Insurance Industry Is Rethinking Cat Modeling After Last Year’s Disasters
Jul 16 2018 // After Hurricane Harvey swept through Texas last August, it not only left behind nearly 50 inches of rain in some areas and an estimated $125 billion in damage, but questions for the insurance industry in terms of how to...
Analytics Advice for Agencies How, Why and Where Agencies Should Use Data Analytics
Jul 16 2018 // The data insurance agencies and brokerages possess is ever-growing. Thus, agency managers need to be able to answer how, why, and where they can successfully analyze and use all of this data. The answer to the...
Sam Walton’s 10 Rules to Run the Agency
Jul 16 2018 // Sam Walton built the world’s largest retail store in the world: Walmart. In his autobiography, Sam Walton: Made in America, he detailed some of the keys that helped him build Walmart into an enduring company that has...
J.D. Power: Why Lemonade’s Policy 2.0 Matters
Jul 16 2018 // Recently, insurtech start-up Lemonade announced a product initiative called Policy 2.0. According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and...
Please Stop Speaking Insurance
Jul 11 2018 // There are a lot of reasons that consumers don’t like insurance. Sorry, but you know that it’s the truth. If you think about it from before your insurance days, you already know why people don’t like to...
P/C Insurers Way Behind in Digital Customer Service: J.D. Power
Jul 10 2018 // Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions. A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers have...
New ACT Website Seeks to Help Agents Improve Customer Buying Experience
Jul 3 2018 // The Agents Council for Technology (ACT) has launched a new Customer Experience Planning Website designed to help agents improve the customer experience lifecycle through technology. The site explains the six phases of the...
The Changing Nature of the Agent-Carrier Relationship in a Customer-Centric World
Jul 2 2018 // Auto insurance shoppers are placing greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and...
The Perfect Storm: As CAT Season Heats Up, Are You Prepared?
Jul 2 2018 // Anyone involved with disaster response knows to expect the unexpected, and that mantra has only intensified as 2018’s catastrophe (CAT) season heats up. Unexpected seems to be the theme. Oklahoma — which...
Partnering with Insurtech to Transform Rather Than Disrupt Insurance
Jul 2 2018 // The insurance industry is experiencing a convergence with technology that is transforming the way it develops products, underwrites, prices and sells policies, and services its customers. This change can seem disruptive,...
People
Jul 2 2018 // Cassie Brown has been appointed Commissioner of Workers’ Compensation at the Texas Department of Insurance, Division of Workers’ Compensation. She succeeds Ryan Brannan, who left the division on May 1....
Partnering with Insurtech to Transform Rather Than Disrupt Insurance
Jun 26 2018 // The insurance industry is experiencing a convergence with technology that is transforming the way it develops products, underwrites, prices and sells policies, and services its customers. This change can seem disruptive,...
AXA Belgium Partners with Online Car Repair Platform Fixico
Jun 25 2018 // AXA, the Paris based insurance & asset management firm, and Fixico, a platform for cosmetic car repairs, after several months of joint testing, have just started to provide AXA’s customers in Belgium with an...
A Few More Thoughts About Assignments of Benefits
Jun 20 2018 // I last wrote about assignments of benefits (AOB) back in January. You didn’t read that one? I’m shocked, but I’ll be ok. Here’s the link to my thoughts about assignments of benefits. You don’t...
Becoming a Socially Responsible Agency
Jun 18 2018 // Social responsibility is becoming increasingly important to all agencies, especially for millennials. Whether the social issue is local, national, or global, the concern for some aspect of society is becoming more and more...
