Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
National Alliance Names Outstanding CSRs; Awards CIC, CISR Scholarships
Jul 18 2005 // The National Alliance for Insurance Education & Research, headquartered in Austin, Texas, started out the summer of 2005 with a bang–handing out a basketful of honors and awards. In late June the insurance and...
National Alliance Names Outstanding CSRs; Awards CIC, CISR Scholarships
Jul 18 2005 // The National Alliance for Insurance Education & Research, headquartered in Austin, Texas, started out the summer of 2005 with a bang-handing out a basketful of honors and awards. In late June the insurance and risk...
National Alliance Announces 2005 Outstanding CSR of the Year Award Winners
Jun 30 2005 // The National Alliance for Insurance Education & Research has announced the selection of the state winners of the 2005 National Outstanding CSR of the Year Award. This honor originated in 1991 to recognize the...
Keynote: Auto Insurance Web Sites Main Consumer Source for Quotes
May 24 2005 // New competitive intelligence from Keynote Systems, The Internet Performance Authority, reported that the Web is the primary resource for auto insurance consumers with 87 percent visiting sites with the intention of...
Citizens Making Improvements; Advises, Prepare Now for Hurricanes
May 24 2005 // With the start of hurricane season, June 1, just days away, Citizens Property Insurance Corporation is advising policyholders to make preparations now, before a possible storm. The state’s insurer of last resort is...
Crawford & Company U.S. Quality Award Program Honors Employee Performance
Mar 23 2005 // Crawford & Company, of Atlanta has announced its 2004 winners of its U.S. Quality Award Program. The program recognizes Crawford employees and branches for consistent outstanding performance in producing a quality...
Targeting Generations X and Y: How to Attract and Retain Young Customers
Mar 7 2005 // Are you a baby boomer? Or do you consider yourself a Gen Xer? Or are you a part of the youngest generation, Generation Y? No matter what your age, as an agent or broker, a sure way to grow your book of business is to...
Targeting Generations X and Y: How to Attract and Retain Young Customers
Feb 21 2005 // Are you a baby boomer? Or do you consider yourself a Gen X’er? Or are you a part of the youngest generation, Generation Y? No matter what your age, as an agent or broker, a sure way to grow your book of business is...
Citizens Property Reduces Fla. Complaints, Improves Customer Service
Jan 5 2005 // Citizens Property Insurance Corporation has closed more than 81 percent of outstanding residential claims and taken strides to reduce consumer complaints, Citizens officials announced today. The improvements come in...
13-member Fla. Citizens Task Force Discusses Funding, Customer Service
Dec 9 2004 // The first meeting of the Task Force on Policyholder Services and Relations to Citizens Property Insurance Corp. took place yesterday in Tallahassee. Participants have initially set up operating procedures and discussed how...
Nazario to Administer American Hobbyist’s Florida Office
Dec 8 2004 // Mady Nazario has been promoted from underwriter to office administrator of American Hobbyist Insurance Inc.’s national office in Stuart, Fla. The firm is a national provider of collector-vehicle insurance. The...
Going Paperless — Is it for the Independent Agency’
Oct 11 2004 // Many independent insurance agents and brokers are used to the concept of “paperless processing” since most of the insurance companies they represent utilize imaging and content management technology. For these...
Going Paperless – Is it for the Independent Agency’
Sep 20 2004 // All Agencies Can Benefit from a Paperless Environment Many independent insurance agents and brokers are used to the concept of “paperless processing” since most of the insurance companies they represent utilize...
The Council Endorses NexsureTM as the Preferred Agency Management System
Aug 10 2004 // In a continuing effort to provide member companies with the best available resources for managing an insurance brokerage in today’s highly competitive marketplace, The Council of Insurance Agents & Brokers (The...
North Carolina Farm Bureau Insurance Group Selects SEEC’s CSA
Aug 3 2004 // SEEC Inc., a provider of legacy modernization solutions for insurance, financial services and manufacturing, and Enterprise Web provider Plumtree Software announced that North Carolina Farm Bureau Insurance Group (NCFB)...
Quality Customer Service Vital for Satisfaction, Progressive’s Survey Says
Aug 3 2004 // Proactive and personalized service are an important part of what consumers say they want from their independent insurance agent or broker. And while most independent agents say it’s important to provide this level of...
Conn.’s Cyr Named Outstanding CSR
Jul 21 2004 // Suzette Cyr, of the RL & G Agency Inc., North Franklin, Conn., and a member of the Professional Insurance Agents of Connecticut Inc., was named the state winner of the 2004 Outstanding Customer Service Representative...
The National Alliance Names Outstanding CSRs for 2004
Jul 1 2004 // The National Alliance for Insurance Education & Research, based in Austin, Texas, recently announced the selection of the state winners of the 2004 National Outstanding CSR of the Year Award. The award originated in...
IIABA Honors Virginia’s Adkins with National ACSR of the Year Award
Jun 29 2004 // Jacqueline Adkins, a claims management specialist with Norfolk, Va.-based Hilb, Rogal & Hobbs Co., has been named the 2003 National Accredited Customer Service Representative (ACSR) of the Year by the Independent...
Bland Named IIAT’s ACSR of the Year
Jun 24 2004 // The Independent Insurance Agents of Texas named Cherrie Bland of the Grimes Insurance Agency, Lubbock, the IIAT ACSR of the Year during the IIAT Annual Convention held recently in Dallas. Liz Patterson of Myron F. Steves...
