Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
Stewart Title to manage P&C operation with Nexsure from XDimensional Technologies
May 26 2004 // With more than 7,400 issuing locations nationwide, you’d think a product line extension would be a simple process. But that wasn’t the case when Stewart Information Services Corporation decided to add Property...
N.J. Insurer Proves Putting Customers First Has Its Own Rewards
May 17 2004 // New Jersey Manufacturers Insurance Group doesn’t advertise, does little self-promotion and tells its employees to put good service above growing the company. There are no fancy corner offices, no posh boxes at sports...
Agents Add Value with Customer Self-Service
May 3 2004 // From the consumer’s perspective, the insurance industry often seems schizophrenic about service. Who do you contact for help on routine billing or policy matters? The agent? The carrier? Either one? Depending on the...
Afni Insurance Services Unveils CSR24 Customer Service Intranet
Apr 8 2004 // idNET, dba Afni Insurance Services has launched a customer service intranet for its CSR24 customers. The intranet creates 24/7 access to valuable materials, content and documentation, as well as provides powerful...
The Two Faces of Automation
Apr 5 2004 // An interesting event happened at a recent strategic planning session with a client. Action items for each department were being discussed. What stood out was that the majority of the action items had a heavy reliance for...
MetLife Auto & Home in Alliance with Home Depot
Mar 25 2004 // MetLife Auto & Home and The Home Depot announce that they will be joining forces to provide repair materials and installation services for MetLife Auto & Home customers. This enhanced service will be available...
MINICO INC. LAUNCHES NEW COMMERCIAL INSURANCE TECHNOLOGY SYSTEM:
Mar 8 2004 // Phoenix, Ariz.-based MiniCo Inc. has announced the successful implementation of Renaissance, a new browser-based commercial insurance technology system designed to improve customer service throughout the...
ACT Report Cites Benefits of Real-time Technology
Mar 3 2004 // The Agents Council for Technology (ACT) has published The Real-Time Revolution: Redefining How We Work, a comprehensive report to help independent agents and brokers and carriers better use real-time technology to improve...
MiniCo Inc. Launches New Commercial Insurance Technology System
Feb 13 2004 // Phoenix-based MiniCo Inc. has announced the successful implementation of Renaissance, a new browser-based commercial insurance technology system designed to improve customer service throughout the organization’s...
Modernizing the Sales and Service Functions in an Insurance Agency
Jan 26 2004 // An old adage states, “If you keep doing what you’ve done, you keep getting what you got.” As a matter of fact, the true definition of insanity is to continue to do the same thing over and over again and...
MaximInsurance Employees Earn Accreditation
Dec 30 2003 // Houston-based MaximInsurance announced that three employees, Karen Walker and Michelle Serrell of the League City office and Kimberly Davies of the Dickinson office, have recently earned their Independent Insurance Agents...
The PMA Insurance Group Moves Customer Service Center
Dec 17 2003 // To enhance its service capabilities, The PMA Insurance Group has relocated its 180-employee Allentown, Pennsylvania-based Customer Service Center to enhanced facilities in Allentown. The PMA Customer Service Center is now...
Professional Liability/E&O Here Today, Gone Tomorrow
Nov 3 2003 // Professional liability and errors & omissions (E&O) are two coverages that just aren’t yet seeing the impending softening of the hard market—and are unlikely to anytime soon. These days, the professional...
Professional Liability/E&O Here Today, Gone Tomorrow
Nov 3 2003 // Professional liability and errors & omissions (E&O) are two coverages that just aren’t yet seeing the impending softening of the hard market—and are unlikely to anytime soon. These days, the professional...
LOMA, AICPCU/IIA Partner to Offer P/C Concentration for LOMA’s Associate, Customer Service Designation
Oct 6 2003 // LOMA and the American Institute for CPCU/Insurance Institute of America (AICPCU/IIA) have partnered to offer a new property-casualty concentration in LOMA’s Associate, Customer Service (ACS) professional designation...
Are Your CSRs Providing REAL Customer Service’
Oct 6 2003 // What is customer service? Customer service in an insurance agency is made up of four specific functions: Processing, Professional Advice, Production and Positive Communications. Processing For most CSRs in an agency,...
Assurant Group Partners with SupportSoft for Automated Customer Service
Aug 4 2003 // SupportSoft Inc. announced that Assurant Group has purchased the Company’s software to support customers benefiting from Assurant’s extended service contracts. Assurant is a global provider of risk management...
Web Services, J2EE, .NET’ – Should an Agent Care’ Absolutely!
May 19 2003 // Revolutionary technology supporting agent-carrier collaboration is in widespread deployment. Known as Web Services, these technologies will play a critical role in determining the agent and carrier winners in...
The Challenging Future Requires Your Attention
May 5 2003 // While the hard market continues to support current rate levels, there is increasing turmoil within our industry. Is there any doubt that major changes are on the horizon? After all, who can predict the timing of the hard...
PIA National Names Tompkins CSR of the Year
Apr 14 2003 // Kimberly Tompkins was named the recipient of the PIA National 2003 Customer Service Representative (CSR) of the Year award during a luncheon recently in Arlington, Va. The inaugural PIA National CSR of the Year Award was...
