Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency

Claims leaders are facing a sustained loss of experienced talent, driven by retirements, turnover, and a constrained pipeline of new…

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3 KPIs That Guide High-Performing MGAs and Wholesalers

Are you tracking the metrics that truly drive MGA and wholesaler growth-or just collecting data?

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Protecting Insureds When the Cloud Goes Dark (A Risky Future Webinar)

Cloud outages brought business operations to a standstill worldwide in 2025, triggering significant revenue losses and raising urgent questions about…

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Broker Services Survey Results

Zywave's annual Broker Services Survey shares the truth of the escalating risk trajectory: clients rely on ...

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Insurance Journal’s Program Directory (Winter 2025)

From Accountants to Yachts and everything in between, Insurance Journal's Program Directory is ...

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How Data Fuels MGA Growth: The Falcon Risk Services Success Story

Top-performing MGAs are using data to scale faster, operate smarter, and even compete at the level of major carriers ...

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MVPs 2025: Top Account Managers and CSRs

This report features 13 MVPs who define what it means to be a successful CSR and/or account manager in today's…

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Top 50 Personal Lines Agencies 2025

The 2025 Personal Lines Leaders in this special feature are taken from Insurance Journal’s Top 100 Property/Casualty Independent Agencies. This…

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Key Takeaways from the InsurTech Summit 2025

A must-read for insurance executives, this informative document is succinct yet contains all the essential insights ...

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Your Paper Payments Are Feeding a $32B Industry Problem

Every check your agency processes carries hidden costs. From the hours spent on manual reconciliation to the cash flow sitting…

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Agentic AI in Action

The term "agentic AI" is popping up more and more: autonomous systems that can take action without needing constant human…

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Best Agencies to Work For 2025

The votes are in for the 2025 Best Independent Insurance Agency to Work For survey by Insurance Journal. This 16-page…

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Ethics of AI in the Claims Handling Process

Free Event for Insurance Journal readers, Thursday, February 5, 1:30pm Eastern AI systems are supposed to make things easier, getting…

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AI Hiring Exposed: The Benefits and Legal Risks You Can’t Ignore

In this episode of Between the Lines with Elizabeth Blosfield we'll take a closer look at the complex intersection of…

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Winning in a Soft Market: How MGAs and Wholesalers Use Speed, Choice, and Technology to Stay Ahead

A soft insurance market changes the rules for MGAs and wholesalers. As price pressure grows, brokers shop more aggressively and…

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