Latest Customer Experience Headlines
All the headlines from our Customer Experience Topic Page, ordered by recency.
PIA NAT’L, ZURICH NA NOTE NATIONAL CSR OF THE YEAR AWARD
Feb 24 2003 // The National Association of Professional Insurance Agents (PIA National) is joining with Zurich North America Small Business to honor an outstanding customer service representative (CSR) who works for a member of the...
Time to Jump on the Employee Benefits Bandwagon’
Feb 24 2003 // In some respects, the world of employee benefits seems to be on a roll. The Indepen-dent Insurance Agents & Brokers Association (IIABA) reports that about 26 percent of the U.S. agencies examined in its “2002...
Time to Jump on the Employee Benefits Bandwagon’
Feb 24 2003 // In some respects, the world of employee benefits seems to be on a roll. The Indepen-dent Insurance Agents & Brokers Association (IIABA) reports that about 26 percent of the U.S. agencies examined in its “2002...
Fireman’s Fund Expands Dallas Customer Service Ctr.
Feb 20 2003 // Fireman’s Fund Insurance Company announced it will add 34 new positions to its existing national Customer Service Center on Bryan Street in downtown Dallas. The current staff of 98 primarily handles premium...
PIA National, Zurich North America Small Business Note National CSR of the Year Award
Feb 4 2003 // The National Association of Professional Insurance Agents (PIA National) is joining with Zurich North America Small Business to honor an outstanding customer service representative (CSR) who works for a member of the...
Caliber Collision Centers Makes Inc 500 Again
Oct 11 2002 // Caliber Collision Centers, an Irvine-based operator of high-quality collision repair facilities in California and Texas, announced that it has ranked 127th in Inc magazine’s list of the Top 500 Fastest-Growing...
AFLAC Opens Customer Service Center in Omaha
Oct 11 2002 // AFLAC officially opened its new 20,000-square-foot customer service center in Omaha on Thursday. It will begin taking calls and servicing customers later this year. Within the next two years, AFLAC plans to employ...
Proposed Producer Licensing Regulations would Hinder Calif. Policies
Oct 2 2002 // Proposed regulations in California that address exemptions for employees who make adjustments to insurance policies from general licensing requirements need to be stronger and broader. “Unlicensed customer service...
The Process
Sep 16 2002 // Today, more than ever before, the independent agent needs to reduce expenses and increase income. In order to accomplish this, an agency needs to establish processes that incorporate four cornerstones to effective...
The Process
Sep 16 2002 // Today, more than ever before, the independent agent needs to reduce expenses and increase income. In order to accomplish this, an agency needs to establish processes that incorporate four cornerstones to effective...
Outstanding CSRs Picked for 2002
Aug 5 2002 // The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC), both headquartered in Austin, have selected the state winners of the 2002 Outstanding CSR of the...
Ala. Department Begins Customer Service Outreach Program
Jul 16 2002 // The Alabama Department of Insurance will begin setting up temporary offices for its customer service division in various locations across the state in an effort to educate consumers about services available through that...
NY, NJ and Conn. Select Candidates for National Customer Service Award
Jul 11 2002 // The Professional Insurance Agents Associations of New York, New Jersey and Connecticut announced that they have selected candidates for the National Customer Service Representative of the Year Award, organized by the...
IIAT’s Stromberger Plans to Gather no Moss
Jun 10 2002 // Upon his retirement as the executive director of the Independent Insurance Agents of Texas later this summer, Ernie Stromberger has no intention of resting long enough to gather any moss. Instead, travel, time with family...
Management for the 21st Century
Mar 11 2002 // What ever happened to Total Quality Management (TQM)? Was it just another passing fad? Was it a concept that ended up on the trash heap of old management thinking? TQM has been around for a long time and will continue to...
Management for the 21st Century
Mar 11 2002 // What ever happened to Total Quality Management (TQM)? Was it just another passing fad? Was it a concept that ended up on the trash heap of old management thinking? TQM has been around for a long time and will continue to...
Customer Service at Its Best: Defining the’Perfect’ CSR
Sep 17 2001 // When asked to list the major strengths of their agency, most owners usually include the agency’s quality of service to the client. In the typical agency, the customer service representative is the foundation of good...
Customer Service Nightmare
Jul 23 2001 // In the continuing quest for great customer service, I offer the following excerpt from a newsletter published by Jack Fries of Fries & Fries Consulting. Recently I received a renewal billing on my BOP which included...
Watt Wins IIAT Drex Foreman Award; Shofner Young Agent of the Year
Jul 9 2001 // Will E. Watt, chief executive officer of Rust, Ewing, Watt & Haney Inc., Texas City, was named the winner of the 2001 Drex Foreman Award at the Independent Insurance Agents of Texas convention in San Antonio. Watt has...
“E-insurance: Creating a Competitive Advantage” Excerpted from a report written in co-operation with
Jul 3 2001 // Levels of e-business development Despite the desire to deepen customer relationships, reduce costs and develop new sources of revenue, few have gone far in terms of creating distinctive web-enabled services. To date, only...
