Latest Customer Experience Headlines

High Net Worth Consumers Rank USAA, Chubb, and American Family Top Three P/C Insurers

May 19 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Institute, an independent...

Technology

Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...

Technology

Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...

Citizens Claims Dramatic Customer Service Improvements

Feb 21 2006 // More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property Insurance Corp. executive director. He also reported that more than 91 percent of all hurricane...

Dec 4 2005 // The National Alliance for Insurance Education & Research, Austin, Texas, has announced that two outstanding customer service representatives have received its National Outstanding CSR of the Year Award for 2005:...

New National Alliance Study Profiles Agency CSRs

Nov 23 2005 // The National Alliance Research Academy, based in Austin, Texas, has just published the third edition of the CSR Profile: An In-Depth Look at Customer Service Professionals. First published in 1990, the study provides...

The Truth About Ethics in Business

Nov 20 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just a good thing to have-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we are...

Ethical Business Practices Essential to Success in Today’s Marketplace

Nov 7 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace. When I look at where...

Ethical Business Practices Essential to Success in Today’s Marketplace

Nov 6 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we...

BPG: Industry Can Reduce Costs by as Much as 30% in Implementing Business Process Automation Technology

Nov 2 2005 // BearingPoint Inc., a global management and technology consulting firm, announced the results of a global research study showing that insurance companies that implement key automation technology can reduce costs by as much...

Ethical Business Practices Essential to Success in Today’s Marketplace

Oct 17 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we...

Ethical business practices essential to success in today’s marketplace

Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace. When I look at where...

Ethical Business Practices Essential to Success in Today’s Marketplace

Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace. When I look at where...

People

Oct 3 2005 // RISC Inc. in Dallas, announced the appointment of Pat Mulady, to the position of vice president in the Brokerage Department. Mulady’s focus will primarily be tough casualty risks. Mulady joins RISC with over 12 years...

Ethical Business Practices Essential to Success in Today’s Marketplace

Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we...

Meeting the Needs of Customers by Providing Superior Customer Service

Oct 3 2005 // During a recent project, the agency owners and the staff all agreed that the key strength of the agency was “customer service.” When asked to define “customer service” most people replied with...

Sep 19 2005 // Saylor & Hill has announced that three senior associates of the firm have been promoted to principal. Tim Sweeney, Kevin Mirsky and Chris Williams, each of whom has worked for the firm for more than a decade, will...

National Alliance Picks Two Outstanding CSRs for 2005

Sep 15 2005 // Since the inception of the National Outstanding CSR of the Year Award in 1991, one exceptional customer service representative has been selected each year to receive the high-profile honor sponsored by The National...

Sep 5 2005 // Barbara Zimmerman has joined IBA West as membership benefits vice president. She will be responsible for the research, development and management of IBA West Service Corporation programs and management of Membership...

Education Essential

Jul 18 2005 // Frequent CE Classes Keep Agents Informed Efforts to provide first-quality education at its annual convention, insurance day programs and at regular errors and omissions education programs puts the Professional Independent...